News & Press

The latest from Affinion

The Nordic Public on ID Protection

A recent study on ID Protection showed that the majority of the Nordic public are [...]

How safe are your customers on social media?

By Rikard af Sandeberg, Director, Product Management & Marketing Nordics Social media has had a [...]

Conversations are key to customer engagement

Quality and frequency of conversations are key components of customer engagement Conversations now play a [...]

Hyper-personalisation: What’s next for the evolution of customer engagement

By Rikard af Sandeberg, Director, Product Management & Marketing Nordics In the digital age, the [...]

Are chatbots the future of customer engagement?

Chatbots are increasingly being used to cut costs and increase operational efficiencies in a variety [...]

Gamification in banking: The rise of the ‘experiential’ bank

“Banking is no longer somewhere you go but something you do.” These words from author [...]

The rise of mobile: Is the death of the password near?

We live in the digital age in which smartphone uptake and consumer reliance is growing [...]

Companies must become part of their customers’ lives

In today’s highly competitive and global environment, companies already work hard to distinguish themselves from [...]

SMEs are doubly at risk of losing to cyber crime

Trust and customer engagement go hand in hand When it comes to cyber crime, small [...]

Folksam & Affinion assist individuals and companies subjected to ID Theft

Interview with Jens Henriksson, CEO of Folksam and Per Landquist, Managing Director Affinion Sweden & [...]