The Nordic Public on ID Protection
A recent study on ID Protection showed that the majority of the Nordic public are [...]
How safe are your customers on social media?
By Rikard af Sandeberg, Director, Product Management & Marketing Nordics Social media has had a [...]
Conversations are key to customer engagement
Quality and frequency of conversations are key components of customer engagement Conversations now play a [...]
Hyper-personalisation: What’s next for the evolution of customer engagement
By Rikard af Sandeberg, Director, Product Management & Marketing Nordics In the digital age, the [...]
Are chatbots the future of customer engagement?
Chatbots are increasingly being used to cut costs and increase operational efficiencies in a variety [...]
Gamification in banking: The rise of the ‘experiential’ bank
“Banking is no longer somewhere you go but something you do.” These words from author [...]
The rise of mobile: Is the death of the password near?
We live in the digital age in which smartphone uptake and consumer reliance is growing [...]
Companies must become part of their customers’ lives
In today’s highly competitive and global environment, companies already work hard to distinguish themselves from [...]
SMEs are doubly at risk of losing to cyber crime
Trust and customer engagement go hand in hand When it comes to cyber crime, small [...]
Folksam & Affinion assist individuals and companies subjected to ID Theft
Interview with Jens Henriksson, CEO of Folksam and Per Landquist, Managing Director Affinion Sweden & [...]