For a business to become a part of its customers’ everyday lives, it can’t rely solely on transactions. It needs to form deeper connections based on relevant and positive customer experiences. This is how strong and long lasting relationships are built.
We combine our know-how with creativity and technology to engage smartly, which we believe is how long lasting relationships are built.
Within our two main product areas, Lifestyle and Protection, we provide an extensive portfolio of solutions; we create powerful and tailored concepts to leverage business strategies, whether it is to differentiate from competitors, add value to existing propositions, increase revenue, attract new segments or retain customers.
Here, in the Nordics, we use our extensive knowledge, built over 40 years in more than 20 countries, to work very closely with some of the largest corporations. These corporations span Bank & Finance, Insurance and Telco. We work with them to provide their customers with innovative end-to-end loyalty and engagement driven programmes.
If you would like to engage smartly with your customers, get in touch.
Every company wants – and actually needs – to become a part of their customers’ everyday lives in order to create true customer engagement.
This requires a full understanding of both the rational emotional factors that can help build strong and long-lasting relationships and make customers want to engage more, stay longer and generate more value.
A new ground-breaking study from Affinion reveals what these factors are.